Dear Customer,

The right of withdrawal offers the consumer the possibility to withdraw, within the term of fourteen working days, from any purchase made and receive a full refund of the cost incurred for the purchase without any penalty, just as provided for in Legislative Decree 185 of 22 / 05/99 excluding shipping costs, which remain excluded from the discipline referred to in Law Decree 185/99.

The right of withdrawal cannot be exercised by legal entities and natural persons who act for purposes related to a commercial activity.

The right of withdrawal does not apply to the following articles:

  • products that are likely to deteriorate or expire rapidly (food, including alcoholic and non-alcoholic drinks);
  • sealed products that do not lend themselves to being returned for reasons of hygiene or related to health protection (cosmetics);
  • products that have been opened after delivery;
  • products made to measure or personalized.

The right of withdrawal is lost if the returned product is not intact, or without the original packaging, lack of the integral elements of the product and damage to the product for reasons other than transport.

To exercise the right of withdrawal, it is necessary to send, within 14 working days from the receipt of the goods, a registered letter with acknowledgment of receipt to the address indicated in the section / item "Legal Notes". A copy of the communication must be sent by email to

Upon receipt of the goods and after checking the integrity of all the components of the product and the accompanying elements, Donna Tina Store will proceed with the refund of the amount paid EXCEPT for the shipping costs, the refund will be made within 14 days of above.

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