The prices shown are for a standard shipment. Additional costs may be charged for special shipments, such as for refrigerated products or bulky goods.
Express courier Italy including Sardenia, Sicilia, and Calabria: € 6,90 including VAT
Free Shipping for orders over € 79,90 excluding shipping and additional costs
Supplement Minor Islands and disadvantaged places: € 9.90 supplement + shipping costs
Venezia city and Minor Islands: supplement of € 19.90 + shipping costs
Orders that are entitled to free shipping costs will still be applied, if due, the supplements for the smaller islands, disadvantaged locations, Venice and smaller islands.
For information on shipping costs for larger volumes and for the remaining countries, contact us and we will be happy to accommodate your requests.
Donna Tina Pickup Point
It is possible to collect your order at a DonnaTina physical store or at a corner located in some Italian cities by making an appointment. The list of cities is constantly updated.
At the DonnaTina physical stores it is possible to pay for your order at the time of collection without any additional commission in cash or by credit card.
At the corners it is possible to pay for your order at the time of collection without any additional commission, only in cash.
Currently the DonnaTina corners are located in the city of Stigliano and Matera.
Delivery Matera City
It only applies to deliveries made in the city of Matera and the shipping cost is only 2 euros for orders up to €79.90, over this amount delivery is free.
The shipment of your order
Orders are generally, unless otherwise indicated in the product sheet, shipped within 2 working days of receipt of payment and are shipped by SDA, GLS or TNT express courier on the national territory and UPS or other local partners in the rest of the world with tracking of the shipment. Whichever type of shipment you choose, we will provide you with a link to track your parcel online. For the shipment of large quantities, national and European couriers will be used based on the destination of the goods. All orders received on Friday, Saturday, Sunday or holidays will be processed on the following Monday or working day.
Shipping costs include handling, packaging and shipping costs for your order. We recommend that you group your items in one order. We cannot group two separate orders placed separately, therefore shipping costs will be charged for each of them. The shipment of your order is covered by insurance for damage suffered during transport. We invite you to accept the package only if intact, without visible external damage and to sign with reserve for the next check after opening. If after opening the items you have ordered are damaged, you will be sent to contact us within two days of receiving the order.
Particular attention is paid to the packaging of fragile products. The boxes are suitably large and your items are well protected.
For companies: For orders of large quantities choose the option "Delivery to company". Our office will provide you with the final shipping cost based on weight and size. The shipment of large quantities will be on pallets with a deposit of € 8 or € 10 depending on the size of the pallet for each single pallet shipped. The deposit will be released upon return of the pallets in perfect condition.
Delivery of your order
Donna Tina Store will do everything possible to deliver orders as quickly as possible and in the order in which they were issued.
Delivery normally takes place within 24/48 hours from the date of shipment on the national territory, 48/72 hours for the Italian islands and 5/7 working days in the rest of the world. Possible delays can occur during periods of national holidays, festive periods (Christmas - Epiphany period), adverse weather conditions or strikes.
To complete the order it is necessary and mandatory to indicate a telephone number that guarantees availability.
For any information you can contact Customer Service by e-mail at email@example.com
Additional services and costs (only for the Italian territory)
- Cash on delivery. Cost of the service: € 5
You can choose additional services directly in your shopping cart or during the conclusion of the order.
Orders that are entitled to free shipping costs will still be applied, if chosen, the costs for the services described above
The headquarters of Donna Tina Store is in Italy, within the European Union. For shipments within the European Union, VAT is included in the total amount and there are no additional taxes and surcharges.
For territories outside the European Union or subject to special regimes, the shipping costs indicated do not include any customs duties and other import charges specific to the country of destination.
We are unable to deliver certain products to some countries of the world due to some import limits.